Returns & Refund


9.2.1. If I receive a product other than the one I ordered either in kind and/or quantity, what should I do?
In case you receive a product other than the one you ordered either in kind or/and quantity, you may return the products for control and verification of the mistake along with all the required documents e.g. retail receipt or invoice.
If you adhere to the proposed way of returning the products to the company, S&K ARGYRAKIS G.P. shall bear the costs of the return
and the new dispatch to the customer.

9.2.2. In case of a defect, what should you do

The competent employees of argyrakiswines have carefully examined the products selected for argyrakiswines shop having in mind the customer’s maximum satisfaction. Moreover, strict criteria have been implemented as to the storage and preservation conditions of the products.
In case of a defect, you have the right to return the said product to the company within seven days from its supply in order to be examined and for the defect to be verified. It must be accompanied by all the required documents, such as retail receipt or invoice.
Argyrakis wines shall bear the costs for the return of the product as well as the costs of transport of the product in replacement.
Upon verification of the defect, the product shall be replaced. If it is impossible for the company to replace the product, the transaction is cancelled and the money is refunded in the same manner as the initial payment by the customer to the company occurred.
In case that the products have been returned damaged or with inefficiencies, then argyrakiswines reserves the right not to replace the product.
As argyrakiswines always aims to the maximum satisfaction of the customer, it is important that the returned products are in excellent condition. If the weather conditions are not appropriate for the transport of wines (extreme heat or freeze), it is possible to suspend the transport upon the notification and the consent of the customer.


9.3.1. When Is it possible to cancel your order
It is possible for a customer to cancel his order without penalty only if the order has not been yet sent. Otherwise the customer shall bear the costs of transport.
It is not possible to cancel an order after it has been delivered to the customer.

9.3.2. How would you be refunded in case of an order cancellation

In case of an order cancellation prior to its execution although the payment had gone through, the refund takes place only by crediting the customer’s account.